Crocker's Rules

Named after Lee Daniel Crocker, these rules are basically giving permission for people to send messages without the fluff in front. If you have ever worked in IT, specifically on a helpdesk, then you’ll have had an exchange similar to this:

User: hello You: hi User: can you help me with something? You: sure whats up?

Whereas if both people were playing by Crocker’s rules it would go something like this:

User: My Outlook isn’t working please can you take a look

Simple, straight to the point, very efficient.

Now if only we can get users to file tickets instead of sending Teams messages.

Edit: There is a far better explaination of Crocker’s Rules here.