Where does IT sit in your organisation?

That would depend on the requirements. Please submit a request with the requirements. Be careful with this, you’re about to get an email with the entire senior leadership team Cc’d asking why you haven’t provided the information they submitted a request for less than a planck length of time ago. They need it for a presentation they’re in the middle of giving right now. Also, the project isn’t working. Can you fix it, the meeting started twenty minutes ago. And no, I don’t have a ticket. That’s why I emailed you.

If the IT organisation is aligned on the org-chart under the CFO (or the accounting / finance / bean-counting organisation) and not under the CEO or COO (or whoever runs the business operations organisation) then the business doesn’t care about IT and sees the IT organisation as a cost-centre, and not a value-adding entity.

In a healthy organisation business operations should understand, appreciate the value of, and want direct-control over the IT organisation.

If the CEO/COO sees IT as a nuisance they want the bean-counters to deal with while they focus on important stuff, the IT org will forever be a cost-focused, justify-every-expense environment.

Don’t hate the bean-counters. They were hired because they are experts at counting beans. Those beans need to be counted. It really is important.

Hate on the CEO/COO for being just another dinosaur who doesn’t understand the benefits of technology & automation.

Jokes side, thankfully my IT department sits within BizOps. But if you aren’t in this kind of situation, its time to ask why.